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Anderson strikes gold with prestigious customer service award for two years running

The team at Anderson is celebrating after being awarded gold in one the industry’s most sought-after award categories.

Anderson has achieved the 2022 Gold Award for customer satisfaction from In-house, one of the leading specialist research and consultancy agencies focusing on the new build and construction industry.

The award is particularly special as it is only awarded when a company has a customer recommendation score of 90% or above.

Anderson is extremely proud to have a customer recommendation score of 96% making the company the winners of this highly prized award for the second year running.

Pride

Katrina Cullin, Head of Marketing and Sales at Anderson, said: “We are so incredibly proud to have won this special award for the second year running.

“It’s fantastic news and something we really want to celebrate, particularly as it is based on customer satisfaction.

“To have a score of 96% is something to be very proud of and really highlights the hard work and dedication to such high standards by everyone at Anderson.

“A big thank you to all of our teams for the continued hard work.”

Anderson’s development at Chilton Place, near Sudbury in Suffolk, achieved a 100% customer satisfaction rate and Faversham Lakes in Kent scored 96%.

On its website, In-house describes the Gold Award as one that: “Recognises housebuilders that put customers at the heart of everything that they do in order to ensure each and every experience lives up to expectations.

“Buying a new home is rated as one of the most stressful experiences in our lives, but these housebuilders make the experience as seamless and easy as can be. Not only that, the high level of customer recommendation evidences good build quality, great design and aftersales support that builds confidence.”

The team is also thrilled that Anderson’s annual customer satisfaction survey, conducted independently by In-House has found that more than 90% of Anderson customers would be happy to recommend them to a friend, family or colleague.

Gratitude

Glenn Potter, Managing Director of Development at Anderson, said: “We are grateful to all our customers for their invaluable feedback and thank them for taking time to complete the customer satisfaction survey.

“We’re incredibly happy to have been awarded gold for customer satisfaction once again.

“This really highlights the attention to detail Anderson employees give to their work and shows how well our teams operate together, making sure that everything we do is carried out to the highest possible standards.

“I want to thank all of our teams for their continued dedication and hard work on behalf of Anderson.”