This policy describes how we use your personal data when you use our website (www.andersongroup.co.uk) or when we provide services to you. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.
We are Anderson Group Services Limited a (registered company number 03930713, registered office at Springfield Lodge, Colchester Road, Springfield, Chelmsford, Essex, CM2 5PW).
You can contact us in writing at the above address or by emailing firstname.lastname@example.org. If you would like to speak to us, please call us on 01245 399 999.
We use your personal data in the following ways:
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.
You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our services to you.
You have a legal right to know what personal data we hold about you – this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your letter
and send it to us by post or email using the details set out in the Who we are and how you can contact us page.
You also have rights to:
You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk.
We do not make use of automated decision making or profiling.
We share your data with the following people in the day to day running our business:
We take every care to ensure that your personal data is kept secure. The security measures we take include:
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.
We will add your details to our marketing database if:
We may send you marketing communications by email or post.
You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not by post, you may ask us not to send you any marketing communications at all.
You can check and update your current marketing preferences at any time by calling or emailing us at email@example.com.
We never share your personal data with third parties for marketing purposes. We will only share your personal data with third parties for marketing purposes if you provide us with your consent to do so by ticking a box on a form we use to collect your personal data.
We do not transfer your personal data outside of the EU.
We only keep your personal data for as long as we actually need it. In practice this means that we will keep:
The information is kept for this period because of the NHBC warranty on the property’s.
Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual
If you are unhappy with the way we have used your personal data please contact us to discuss this by emailing firstname.lastname@example.org.
You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.
We will review and update this policy from time to time. This may be to reflect a change in the services we offer or to our internal procedures or it may be to reflect a change in the law.
The easiest way to check for updates is by looking for the latest version of this policy on our website (www.andersongroup.co.uk) or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.
Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.
This is policy version V1 which came into effect on July 2018.