Privacy Policy

About this policy

This policy describes how we use your personal data when you use our website (www.andersongroup.co.uk) or when we provide services to you.  We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe.  You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

Who we are and how you can contact us

We are Anderson Group Services Limited a (registered company number 03930713, registered office at Springfield Lodge, Colchester Road, Springfield, Chelmsford, Essex, CM2 5PW).

You can contact us in writing at the above address or by emailing enquiry@andersongroup.co.uk. If you would like to speak to us, please call us on 01245 399 999.

What personal data we collect about you

We collect:

  • personal data that you provide to us
    . There are lots of ways in which you may share your personal data with us, for example, you may complete the contact form on our website post on social media sites that we run, or contact us by telephone, email, or in person in connection with services that you would like to buy, or have already bought, from us. The personal data that you provide to us may include your name, address, e-mail address and phone number and
  • personal data that we receive from third parties.
    If we work with other businesses or use sub-contractors these parties may collect personal data about you which they will share with us. For example, we may have your name and contact details passed to us by an External Sales Agent or Solicitor that refers you to us so that we can provide your with our services, receive feedback from a sub-contractor we have instructed to help us provide you with services that you have requested such as a courier company, or customer care related works.
  • personal data about your use of our website.
    This is technical information and includes details such as your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).

What we use your personal data for

We use your personal data in the following ways:

  • personal data that you provide to us
    is used to:

    • process and respond to any enquiries you make
    • provide you with the information and services that you request from us
    • provide you with marketing information in accordance with your marketing preferences.
    • manage and administer our business
    • review and improve our service
  • personal data that we receive from third parties
    is combined with the personal data that you provide to us and used for the purposes described above.
  • personal data about your use of our website
    is used to:

    • administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
    • to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device
    • as part of our efforts to keep our site safe and secure
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
    • to make suggestions and recommendations to you and other users of our site about services that may interest you or them

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

When we need your consent to use your personal data

Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it.  In the day to day running of our business we may use your personal data without asking for your consent because:

  • we are entering into and carrying out our obligations under a contract with you
  • we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights

In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent.  In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent.  You are not required to give consent just because we ask for it.  If you do give consent you can change your mind and withdraw it at a later date.

Personal data you are legally obliged to provide

You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our services to you.

Your rights to know what personal data we hold and to control how we use it

You have a legal right to know what personal data we hold about you – this is called the right of subject access.  You can exercise this right by sending us a written request at any time. Please mark your letter

“Subject Access Request”

and send it to us by post or email using the details set out in the Who we are and how you can contact us page.

You also have rights to:

  • prevent your personal data being used for marketing purposes.
  • have inaccurate personal data corrected, blocked or erased
  • object to our using your personal data in ways that are likely to cause you damage or distress
  • restrict our use of your personal data
  • require that we delete your personal data
  • require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file

You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk.

Automated decision making and profiling

We do not make use of automated decision making or profiling.

When we will share your personal data with others

We share your data with the following people in the day to day running our business:

  • other companies that are part of Anderson Group Services Limited.
  • any business partners, suppliers and sub-contractors we work with to provide you with services that you have requested from us
  • We may also share your personal information with third parties on a one-off basis, for example, if:
  • we sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets

How we keep your personal data safe

We take every care to ensure that your personal data is kept secure.  The security measures we take include:

  • only storing your personal data on our secure servers
  • ensuring that our staff receive regular data security awareness training
  • keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises
  • maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems
  • enforcing a strict policy on the use of mobile devices and out of office working
  • Only authorising access to our systems to members of staff who have been training in data protection

Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.

How we use your personal data for marketing

We will add your details to our marketing database if:

  • you make an enquiry about our services
  • you buy our services
  • you have told a third party that you would like them to pass us your contact details so that we can send you updates about our services

We may send you marketing communications by email or post.

You can ask us to only send you marketing communications by particular methods (for example, you may be happy to receive emails from us but not by post, you may ask us not to send you any marketing communications at all.

You can check and update your current marketing preferences at any time by calling or emailing us at enquiry@andersongroup.co.uk.

We never share your personal data with third parties for marketing purposes. We will only share your personal data with third parties for marketing purposes if you provide us with your consent to do so by ticking a box on a form we use to collect your personal data.

When we will send your personal data to other countries

We do not transfer your personal data outside of the EU.

How long we keep your personal data

We only keep your personal data for as long as we actually need it.  In practice this means that we will keep:

  • name and contact details for 12 years
  • a record of the services including a copy of your full customer file we provide to you for 12 years
  • complaint records for 3 years

The information is kept for this period because of the NHBC warranty on the property’s.

Please note that we may anonymise your personal data or use it for statistical purposes.   We keep anonymised and statistical data indefinitely, but we take care to ensure that such data can no longer identify or be connected to any individual

How you can make a complaint

If you are unhappy with the way we have used your personal data please contact us to discuss this by emailing customercare@andersongroup.co.uk.

You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk.  Whilst you are not required to do so, we encourage you to contact us directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.

How we keep this policy up to date

We will review and update this policy from time to time. This may be to reflect a change in the services we offer or to our internal procedures or it may be to reflect a change in the law.

The easiest way to check for updates is by looking for the latest version of this policy on our website (www.andersongroup.co.uk) or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.

Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.

This is policy version V1 which came into effect on July 2018.